![]() ![]() ![]() ![]() If you are using a Mobile device, close all other applications before starting your visit.Īlways log in a few minutes early for your visit to test your camera and microphone. Attempting to visit using a cellular data connection is at the visitor’s risk.Įnsure that you are using the latest version of Chrome browser and if applicable, the newest version of Android. It is best not to rely on a cellular data network for a quality video session. It is highly recommended to schedule as far in advance as possible as visit slots can fill up quickly.Ī strong Wi-Fi connection or a wired internet plug-in is always preferred over relying on cellular data.Ĭellular data/hotspots are not always reliable enough for a good quality video visit. Quick Tips for the Best Possible Video Visit! HomeWAV Customer Service: Call 31, or toll free 84. HomeWAV Visitor Support is available 7 days a week during the following hours: How can I contact HomeWAV if I’m having any problems? *Note* refund requests must be sent from the email address of the registered visitor. REFUNDS are subject to a $7.50 processing fee. From which inmate to who do you want to transfer funds.Įmail HomeWAV at with your refund request. The number of minutes to be transferred.Ĥ. If you have multiple inmates and would like to transfer your funds to a different inmate, please call HomeWAV at 31 or email and include the following information:Ģ. When the inmate initiates the call, a ringing sound will take place and a pop-up box will appear, asking you if you want to accept the call.Ĭan I transfer funds from one inmate to another? Once the inmate sees the notification, he or she will initiate the call.Ĥ. This informs the inmate that they have a visitor that is now logged on.ģ. The moment you log in, the HomeWAV screen at the facility will light up green and display the inmates name. Make sure there are funds in your account and that you are marked as “appear online”.Ģ. How does the Inmate Know I am Logged in and Ready to Visit?ġ. Yes, Lewis County Jail has a HomeWAV kiosk in their lobby for you to use if you don’t have a computer or smartphone, however due to COVID issues you may be temporarily prohibited entrance into their lobby. (Note: HomeWAV works best with Chrome.)Ĭan I use HomeWAV from the jail lobby if I don’t have a computer? A computer with Windows Operating System. The app should be solely used for video visitation.ġ. These options are only available through the website. You cannot add funds or make any changes to your account information through the app. To receive calls you must log in through the app and wait for the inmate to initiate the call. Once you have added funds to your account, you will need to install the Homewav app onto your phone or tablet. Yes, however your HomeWAV account must be first set up online from a computer. Choose a way to pay (Credit, debit, or prepaid card.)Ĭan I use HomeWAV on my smartphone or tablet? Type in the amount of dollars you want to add to your account.Ĥ. Once you are logged in, click “Add Talk to Me FundsĢ. Then you just wait for the inmate to callġ. Add ‘Talk to me Funds’ to your account using your credit or debit card.Ĥ. Complete both steps of the registration processģ. All “Talk to me Funds” can only be used between the inmate and the visitor who owns the account.Ģ. In addition, there is a $1.00 fee for any purchase. There is NO minimum talk time. Each ‘call’ can be as short as one minute. Lewis County Jail charges $0.50 cents per minute for video visitation and $1.00 for each video message. HomeWAV is compatible with most major browsers on either PC or Mac computers, but works best with Google Chrome.įollowing these instructions exactly will enhance your chances of having trouble-free visits. HomeWAV is compatible with both Apple iOS and Android. Outgoing calls can be initiated from the detention facility without the need for advanced scheduling. Off-site remote visits are simple and convenient for both inmates and you. Lewis County Jail uses HomeWAV for Inmate Video Visitation. Jail Visitation Process for the Lewis County Jail The information below provides complete instructions regarding:Īpplication & Registration Inmate Video Visits, and Visitation Information for Lewis County Jail The Lewis County Jail uses Homewav for all Video Visitation services. ![]()
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